Terms and Conditions for Stuttafords Namibia
Welcome to Stuttafords Namibia. These Terms and Conditions govern your use of our website, products, and services. By accessing or using any part of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. General Information
- Business Name: Stuttafords Namibia
- Email Address: support@stuttafordsonline.com.na
2. Acceptance of Terms
By placing an order with Stuttafords Namibia, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you do not agree with these terms, you should not place any orders or use our services.
3. Product Availability
All products listed on our website are subject to availability. We reserve the right to modify or discontinue any product without prior notice. In the event a product is unavailable after an order is placed, we will inform you and provide alternative options or a full refund.
4. Pricing and Payment
- Prices displayed on the website are in Namibian dollars (NAD) and are inclusive of VAT unless otherwise stated.
- We reserve the right to change prices at any time without notice.
- Payment must be made in full before the dispatch of goods. Accepted payment methods include credit cards, EFT (electronic funds transfer), or any other payment method mentioned at checkout.
5. Orders and Delivery
- Orders placed are subject to acceptance and availability.
- Upon successful payment, we will process your order, and you will receive an email confirmation.
- Delivery timelines may vary based on the location and availability of the product. We are not responsible for any delays caused by third-party couriers or circumstances beyond our control.
- Delivery charges will be applied where applicable and disclosed at checkout.
6. Returns and Refunds
- Returns: We accept returns within 14 days of purchase, provided the product is unused, unopened, and in its original packaging.
- Refunds: Upon inspection of returned items, refunds will be processed within 7 business days. Refunds will be made to the original payment method used. Shipping fees are non-refundable unless the product was defective or damaged upon receipt.
7. Product Use
Stuttafords Namibia is not responsible for any adverse reactions or allergies caused by the use of our products. Customers should carefully read the ingredients listed on the product packaging and perform patch tests if necessary.
8. Promotions and Discounts
- Promotions, offers, and discounts are subject to specific terms and conditions.
- Stuttafords Namibia reserves the right to cancel or modify promotions at any time.
- Discounts and promotional codes cannot be applied retroactively to past purchases.
9. Intellectual Property
All content on the Stuttafords Namibia website, including logos, product images, descriptions, and other materials, is the intellectual property of Stuttafords Namibia. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
10. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the ordering process will be used solely for the purpose of fulfilling your order and improving our services. For more details, please refer to our [Privacy Policy].
11. Limitation of Liability
To the maximum extent permitted by law, Stuttafords Namibia will not be liable for any direct, indirect, or consequential damages arising from the use of our products or website.
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
By using our services, you agree to abide by these Terms and Conditions. Thank you for shopping with Stuttafords Namibia!
Privacy Policy for Stuttafords Namibia
At Stuttafords Namibia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our website and services. By accessing or using our services, you consent to the practices described in this policy.
1. General Information
- Business Name: Stuttafords Namibia
- Email Address: support@stuttafordsonline.com.na
2. Information We Collect
We may collect and process the following types of personal information when you use our website, make a purchase, or communicate with us:
- Personal Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details or other payment information used to complete your purchases.
- Technical Information: IP address, browser type, operating system, and information about your visit, such as pages viewed and links clicked (collected through cookies or similar technologies).
- Purchase History: Records of the products you have purchased from us.
- Communication: Any emails or messages you send to us, including customer service inquiries.
3. How We Use Your Information
The personal information we collect is used for the following purposes:
- Order Processing: To process and fulfill your orders, deliver products, and communicate with you regarding your purchases.
- Customer Service: To respond to inquiries, requests, or complaints.
- Marketing: With your consent, we may send you promotional emails, special offers, or information about new products. You can opt out of receiving marketing communications at any time.
- Improvement of Services: To analyze customer behavior and improve our website, products, and overall customer experience.
- Security: To protect our website and your personal data from unauthorized access, fraud, or abuse.
4. How We Share Your Information
We value your privacy and will never sell your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party service providers who help us with payment processing, shipping, and other operational tasks necessary for the fulfillment of your orders.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the assets.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These cookies help us understand how visitors use our site and provide features such as personalized content and advertisements. You can control the use of cookies by adjusting your browser settings, but please note that disabling cookies may limit some functionality of our website.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct or update any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at support@stuttafordsonline.com.na.
- Data Portability: You can request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at support@stuttafordsonline.com.na.
8. Security of Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of such external sites. We encourage you to read the privacy policies of any website you visit.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
By using our services, you agree to the collection and use of your personal information as described in this Privacy Policy.
Refund & Return Policy for Stuttafords Namibia
At Stuttafords Namibia, we strive to ensure that our customers are satisfied with every purchase. If for any reason you are not happy with your purchase, we offer a straightforward refund and return process. Please review the policy below for details on how to return or exchange an item.
1. General Information
- Business Name: Stuttafords Namibia
- Email Address: support@stuttafordsonline.com.na
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The product must be returned within 14 days of the purchase or delivery date.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
3. Non-Returnable Items
Certain products are not eligible for return, including:
- Items that have been used, opened, or tampered with.
- Products that are not in their original condition or packaging.
- Items purchased on sale or clearance, unless they are defective.
- Gift cards and other promotional items.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@stuttafordsonline.com.na with your order number and details of the item(s) you wish to return.
- Once your return request is approved, you will receive instructions on how and where to send your return.
- Carefully package the item to ensure it arrives in its original condition. Stuttafords Namibia is not responsible for items lost or damaged during return shipping.
- Upon receiving your return, we will inspect the product and notify you of the approval or rejection of your return.
5. Refunds
- Approved Returns: Once your return is approved, a refund will be processed to your original payment method within 7 business days of receiving the returned item.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product shows signs of use, damage, or is missing parts).
- Shipping Costs: Shipping fees are non-refundable unless the return is due to a defective or incorrect item. Customers are responsible for the return shipping costs unless the return is due to our error.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective product for the same item, please contact us at support@stuttafordsonline.com.na. We will provide instructions for returning the defective product and will send a replacement at no additional cost.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for the return and replacement of the item at no additional cost to you. Be sure to include photos of the defective or incorrect product when contacting customer support.
8. Refund Delays
If you have not received your refund after 7 business days:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@stuttafordsonline.com.na.
9. Late or Missing Refunds for Sale Items
Please note that sale items are typically not eligible for refunds, unless they are defective or damaged. If a sale item was approved for return, the refund process may take longer than for full-price items.
10. Canceling Orders
If you wish to cancel an order, please contact us immediately at support@stuttafordsonline.com.na. If your order has already been shipped, you will need to follow the return process once you receive the item.
11. Contact Information
If you have any questions or concerns about our Refund & Return Policy, please feel free to contact us at:
